Billing & Plans

Your space runs on a plan that defines what is included — users, storage, workflow runs, and other metered resources — and what happens when you reach a limit. This page explains how to read your usage, what the plan types mean, and where invoices live.

Plan types

Usage

The Usage view shows each metered resource for the current billing period: what your plan includes, what you have consumed, and how much remains.

Typical meters include the number of records, file storage, workflow runs (including their time and memory weighting), workflow test runs, and API requests. Usage counts within a billing period — monthly by default — and the window rolls forward automatically at each period close.

What happens at a limit

• On a hard limit, the action that would exceed it is blocked with a clear message naming the

limit you hit and, where possible, how far over you are. Existing data is never touched — you just cannot add more until the period rolls, an administrator raises the plan, or you free up usage.

• On a soft limit, the action proceeds and the overage is metered for the invoice.

Prepaid and postpaid accounts

Depending on how your account is set up:

• Prepay — usage and fees draw down a credit balance you top up in advance. When credits run

out, prepaid resources are blocked until a top-up.

• Postpay — usage accrues during the period and is invoiced in arrears at period close.

Invoices and payments

The Invoices view lists every invoice for your billing account with its line items: base fees, overage, and adjustments.

Invoices are generated automatically at each period close. Payments are currently recorded by an administrator (for example after a bank transfer); the payment clears the account balance.